Property Maintenance
Gas leaks If you smell gas inside or outside your home, you should immediately phone UK National Grid on 0800 111 999 at any time, day or night.
Locked Out/Lost Keys If you lock yourself out of your property or lose your keys during the times that the office is closed, you will need to call a locksmith. Please have a new set cut for us and arrange to drop them into the office.
Any repair will be carried out promptly, but at times priority will have to be given to those jobs that are most urgent.
TENANT FEES
Permitted payments
For properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant’s behalf) the following permitted payments:
- Holding deposits (a maximum of 1 week’s rent);
- Deposits (a maximum deposit of 5 weeks’ rent for annual rent below £50,000, or 6 weeks’ rent for annual rental of £50,000 and above);
- Payments to change a tenancy agreement e.g. change of sharer (capped at £50 or, if lower, any reasonable costs);
- Payments associated with early termination of a tenancy (capped at the landlord’s loss or the agent’s reasonably incurred costs);
- Utilities, communication services (e.g. telephone, broadband), TV licence and council tax;
- Interest payments for the late payment of rent (up to 3% above Bank of England’s annual percentage rate);
- Reasonable costs for replacement of lost keys or other security devices;
- Contractual damages in the event of the tenant’s default of a tenancy agreement; and
- Any other permitted payments under the Tenant Fees Act 2019.
For properties in Wales, the Renting Homes (Fees etc.) (Wales) Bill, once enacted, means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant’s behalf) the following permitted payments:
- Holding deposits (a maximum of 1 week’s rent);
- Deposits;
- Utilities, communication services (e.g. telephone, broadband), TV licence and council tax;
- Payments for the late payment of rent;
- A breach of a term of the contract;
- Any other permitted payments under the Renting Homes (Fees etc.) (Wales) Bill and regulations once enacted.
APPLICATION FORMS
To download an application, form, please click here. Please note, each tenant aged 18 or over will need to fill in a separate form.
If a guarantor is required, please download a guarantor application form by clicking here.
Other Information
Henry Rose Lettings Ltd are members of Client Money Protection and members of The Property Ombudsman Scheme
